Building Trust for a Stronger Construction Industry: Exploring the Role of Trust in Project Success

9 pages•Published: May 26, 2024

Adam Hoots, Ann Lyons, Charlie Dunn and Shima Clarke

Abstract

Construction is a complex industry reliant on a network of stakeholders. Trust, the cornerstone of successful collaboration, plays a crucial role in this ecosystem. This paper explores the significance of trust in improving project outcomes and the overall well-being of the industry. This exploration includes trust's impact on team dynamics, the criteria for establishing trust, and the need for more research on trust in the United States. The absence of trust acts as a substantial collaboration barrier, resulting in adversarial relationships, contractual disputes, and a lack of efficiency among the workforce. Trust fosters open communication, enhanced safety, better quality, predictable schedules, innovation, employee retention, and client satisfaction. Trust encourages addressing root causes, prioritizing people, and promoting a culture of care. This paper recommends areas for future research, including trust measurement, maintaining trust over the project lifecycle, creating psychological safety, and studying the long-term effects of trust.

Keyphrases: collaboration, construction challenges, construction flaws, trust, trust importance

In: Tom Leathem, Wes Collins and Anthony Perrenoud (editors). Proceedings of 60th Annual Associated Schools of Construction International Conference, vol 5, pages 712-720.

Links:	https://easychair.org/publications/paper/jVDR
	https://doi.org/10.29007/nwnr

BibTeX entry

@inproceedings{ASC2024:Building_Trust_Stronger_Construction,
  author    = {Adam Hoots and Ann Lyons and Charlie Dunn and Shima Clarke},
  title     = {Building Trust for a Stronger Construction Industry: Exploring the Role of Trust in Project Success},
  booktitle = {Proceedings of 60th Annual Associated Schools of Construction International Conference},
  editor    = {Tom Leathem and Wes Collins and Anthony Perrenoud},
  series    = {EPiC Series in Built Environment},
  volume    = {5},
  publisher = {EasyChair},
  bibsource = {EasyChair, https://easychair.org},
  issn      = {2632-881X},
  url       = {/publications/paper/jVDR},
  doi       = {10.29007/nwnr},
  pages     = {712-720},
  year      = {2024}}

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