Process of Ensuring Product Services for Meeting Customer Requirements

EasyChair Preprint 9942

Abstract

Quality assurance is the process of ensuring that products or services meet or exceed customer requirements and expectations. It is a set of activities that are designed to prevent defects, errors, and problems in products or services, and to ensure that they meet the desired quality standards.

Quality assurance involves defining quality requirements, developing quality control procedures, implementing those procedures, conducting quality inspections, identifying and correcting defects, and monitoring and improving quality on an ongoing basis.

The goal of quality assurance is to ensure that products or services consistently meet the desired quality standards, resulting in increased customer satisfaction, loyalty, and positive word-of-mouth. Quality assurance is an important aspect of organizational performance, as it can help to reduce costs, increase efficiency, and provide a competitive advantage in the market.

Keyphrases: Customer Relation, Quality Management, quality enhancement

@booklet{EasyChair:9942,
  author    = {Fatima Tahir},
  title     = {Process of Ensuring Product Services for Meeting Customer Requirements},
  howpublished = {EasyChair Preprint 9942},
  year      = {EasyChair, 2023}}