Assessment of the Reliability of a Human Operator in Access Systems to Information Resources

EasyChair Preprint 4842

Abstract

The article deals with the automated systems providing information services. To describe the operator’s activities, functional networks of Professor Anatoly Gubinsky were used. Models and technology for estimating the human operator reliability were obtained. Computer experiments were conducted. The possibility of taking into account the influence of the structures of activity algorithms, working conditions and operator qualifications is shown. Results will be useful to reduce the number of human operator’s errors and to search for ergonomic reserves to improve the efficiency of information support systems.

Keyphrases: Contact Center, Effectiveness., Ergonomics, Information Technology, Reliability, human factor, human-machine, information resources, man-operator

@booklet{EasyChair:4842,
  author    = {Evgeniy Lavrov and Olga Lavrova and Nadiia Pasko},
  title     = {Assessment of the Reliability of a Human Operator in Access Systems to Information Resources},
  howpublished = {EasyChair Preprint 4842},
  year      = {EasyChair, 2020}}