The Evolution of Balanced Scorecard in Palestinian Banks: Adapting to Changing Market Dynamics and Regulatory Requirements

EasyChair Preprint 14659

Abstract

The Balanced Scorecard (BSC) has become a critical tool for strategic management and performance measurement in banks worldwide. In the context of Palestinian banks, the evolution of BSC reflects a dynamic adaptation to both changing market conditions and increasingly stringent regulatory requirements. This study explores how Palestinian banks have evolved their BSC frameworks to address these challenges and maintain competitive advantage.

This research investigates the historical development and adaptation of the BSC in Palestinian banks, focusing on how these institutions have modified their strategies and performance metrics in response to shifts in the economic, political, and regulatory landscape. It examines the specific changes made to the four traditional perspectives of the BSC—financial, customer, internal business processes, and learning and growth—to align with local market dynamics and comply with evolving regulatory standards.

Through a combination of case studies, interviews with bank executives, and analysis of regulatory frameworks, the study provides a comprehensive overview of how Palestinian banks have navigated the complexities of a volatile market and a challenging regulatory environment. The research highlights key adaptations, such as the integration of risk management metrics into the financial perspective, the enhancement of customer relationship management strategies in response to competitive pressures, and the incorporation of compliance and governance indicators into the internal business process perspective.

Keyphrases: Balanced Scorecard, Compliance, Customer Relationship Management, Palestinian banks, Strategic Management, Sustainability, market dynamics, performance measurement, regulatory requirements, risk management

@booklet{EasyChair:14659,
  author    = {Oluwaseyi Oladele},
  title     = {The Evolution of Balanced Scorecard in Palestinian Banks: Adapting to Changing Market Dynamics and Regulatory Requirements},
  howpublished = {EasyChair Preprint 14659},
  year      = {EasyChair, 2024}}