The Impact of Learning and Growth Perspective in Balanced Scorecard on Human Capital Development and Innovation in Palestinian Banks

EasyChair Preprint 14607

Abstract

The internal business process perspective of the Balanced Scorecard (BSC) is critical in enhancing operational efficiency and risk management within financial institutions. In the challenging environment faced by Palestinian banks, where operational resilience and risk mitigation are paramount, the strategic application of this perspective can lead to significant improvements in both areas.

This study investigates how the internal business process perspective of the BSC contributes to operational efficiency and risk mitigation in Palestinian banks. It explores the specific processes and procedures that banks focus on, such as workflow optimization, process automation, and internal controls, and examines how these processes align with the banks' overall strategic objectives.

Using a mixed-methods approach, the research combines quantitative analysis of operational performance indicators, such as transaction processing times, error rates, and operational costs, with qualitative insights from interviews with bank executives, risk managers, and process improvement specialists. This comprehensive approach provides a deep understanding of how internal business processes are managed and their impact on the banks' ability to operate efficiently while minimizing risks.

The findings reveal that banks that prioritize the internal business process perspective within their BSC frameworks tend to achieve greater operational efficiency and more effective risk management. Key success factors include the adoption of advanced technologies, such as digital banking platforms and data analytics tools, which streamline operations and enhance the accuracy and speed of internal processes. Additionally, the study highlights the importance of continuous process improvement and the integration of risk management practices into everyday operations.

Keyphrases: Balanced Scorecard, Digital Banking, Internal Business Process Perspective, Palestinian banks, Risk Mitigation, financial stability, operational efficiency, process optimization, risk management

@booklet{EasyChair:14607,
  author    = {Oluwaseyi Oladele},
  title     = {The Impact of Learning and Growth Perspective in Balanced Scorecard on Human Capital Development and Innovation in Palestinian Banks},
  howpublished = {EasyChair Preprint 14607},
  year      = {EasyChair, 2024}}